Archive News
I was shocked to receive good service!
Date Published: 27-Sep-2012
We’ve all feel moments of utter hopelessness when dealing with those who dare to describe themselves as ‘service providers’. Just the other side of desperation and rage, you refuse to feel insignificant because you’re human, while you know you’re not worthless because you’re their customer, goddammit.
Yet you’re beaten up by menus, holding patterns and reiterating the same information to humans and machines, rendered indistinguishable.
Being simple in some ways, I have hope in my heart each time I enter any first round of telephone menus. If it all goes well then shufti shufti, I move on. But when I am lied to, misled in any significant way, treated with disdain or negligence, then I tell them I’m thinking of writing about it.
Not a champion of consumer affairs, I’m nobody’s Esther Rantzen. As you long-suffering colyoomistas know, it’s just that I write about any insignificant morsel that might drop into my wormhole.
Unashamedly, I do it for myself, but also for us, all of us who are habitually treated like scum by those at the receiving ends of bills and direct debits.
It’s not a case of pompously roaring ‘Do you know who I aaaaaaaam?’ because they have no idea. But big corporations loathe bad PR, sending bots crawling over our blogs looking for keywords, so when this scribbler stamps his foot, ooh look, a higher level of service appears, where all of a sudden I’m called by their PROs, lovely to deal with, because that’s their job.
Oh and the computer voices have gone. Pure human it is, up on this new level.
Don’t we all deserve that service?
Out of the blue I get a call from a bloke called Ciaran Maddison, from our internet provider Airwire. Apparently they’d been upgrading the network in my area and it looked like I wasn’t getting as good a connection as I should have. Could he come round with his engineer and try to improve our set-up?
On the other end of the phone I was waiting for the punchline, but it never came: no call-out charge; no service charge; no upgrade charge. They just wanted to help.
A couple of days later they arrived at the house with a cherry picker, changed the globular thingy on top of the wireless mast on the roof with a concave thingy (blinding you with nerdy tech-speak here!) and then they fiddled about a bit here in my office.
I asked Ciaran if he worked in sales or support, and was truly shocked when he explained that he was in fact the co-founder and co-owner of the company, alongside his colleague Martin List-Petersen.
So the owner of the company had called me, offering to improve my service and then made the house call himself. Even though I’m well aware that staff wages are the single biggest drain on a small company’s resources, I told him I was very impressed by his and the company’s attitude.
For more, read this week’s Galway City Tribune.
People’s living conditions less than 100 years ago were frightening. We have come a long way. We talk about water charges today, but back then the local District Councils were erecting pumps for local communities and the lovely town of Mountbellew, according to Council minutes, had open sewers,” says Galway County Council archivist Patria McWalter.
Patria believes we “need to take pride in our history, and we should take the same pride in our historical records as we do in our built heritage”. When you see the wealth of material in her care, this belief makes sense.
She is in charge of caring for the rich collection of administrative records owned by Galway County Council and says “these records are as much part of our history as the Rock of Cashel is. They document our lives and our ancestors’ lives. And nobody can plan for the future unless you learn from the past, what worked and what didn’t”.
Archivists and librarians are often unfairly regarded as being dry, academic types, but that’s certainly not true of Patria. Her enthusiasm is infectious as she turns the pages of several minute books from Galway’s Rural District Councils, all of them at least 100 years old.
Part of her role involved cataloguing all the records of the Councils – Ballinasloe, Clifden, Galway, Gort, Loughrea, Mountbellew, Portumna and Tuam. These records mostly consisted of minutes of various meetings.
When she was cataloguing them she realised their worth to local historians and researchers, so she decided to compile a guide to their content. The result is For the Record: The Archives of Galway’s Rural District Councils, which will be a valuable asset to anybody with an interest in history.
Many representatives on these Councils were local personalities and several were arrested during the political upheaval of the era, she explains.
And, ushering in a new era in history, women were allowed to sit on these Rural District Councils – at the time they were not allowed to sit on County Councils.
All of this information is included in Patria’s introductory essay to the attractively produced A4 size guide, which gives a glimpse into how these Rural Councils operated and the way political thinking changed in Ireland during a short 26-year period. In the early 1900s, these Councils supported Home Rule, but by 1920, they were calling for full independence and refusing to recognise the British administration.
“I love the tone,” says Patria of the minutes from meetings. “The language was very emotive.”
That was certainly true of the Gort Rural District Council. At a meeting in 1907, following riots in Dublin at the premiere of JM Synge’s play, The Playboy of the Western World the councillors’ response was vehement. They recorded their decision to “protest most emphatically against the libellous comedy, The Playboy of the Western World, that was belched forth during the past week in the Abbey Theatre, Dublin, under the fostering care of Lady Gregory and Mr Yeats. We congratulate the good people of Dublin in howling down the gross buffoonery and immoral suggestions that are scattered throughout this scandalous performance.
For more from the archives see this week’s Tribunes here
Date Published: 23-Jan-2013
SLIGO 0-9
GALWAY 1-4
FRANK FARRAGHER IN ENNISCRONE
GALWAY’S first serious examination of the 2013 season rather disturbingly ended with a rating well below the 40% pass mark at the idyllic, if rather Siberian, seaside setting of Enniscrone on Sunday last.
The defeat cost Galway a place in the FBD League Final against Leitrim and also put a fair dent on their confidence shield for the bigger tests that lie ahead in February.
There was no fluke element in this success by an understrength Sligo side and by the time Leitrim referee, Frank Flynn, sounded the final whistle, there wasn’t a perished soul in the crowd of about 500 who could question the justice of the outcome.
It is only pre-season and last Sunday’s blast of dry polar winds did remind everyone that this is far from summer football, but make no mistake about it, the match did lay down some very worrying markers for Galway following a couple of victories over below par third level college teams.
Galway did start the game quite positively, leading by four points at the end of a first quarter when they missed as much more, but when Sligo stepped up the tempo of the game in the 10 minutes before half-time, the maroon resistance crumbled with frightening rapidity.
Some of the statistics of the match make for grim perusal. Over the course of the hour, Galway only scored two points from play and they went through a 52 minute period of the match, without raising a white flag – admittedly a late rally did bring them close to a draw but that would have been very rough justice on Sligo.
Sligo were backable at 9/4 coming into this match, the odds being stretched with the ‘missing list’ on Kevin Walsh’s team sheet – Adrian Marren, Stephen Coen, Tony Taylor, Ross Donovan, David Kelly, David Maye, Johnny Davey and Eamon O’Hara, were all marked absent for a variety of reasons.
Walsh has his Sligo side well schooled in the high intensity, close quarters type of football, and the harder Galway tried to go through the short game channels, the more the home side bottled them up.
Galway badly needed to find some variety in their attacking strategy and maybe there is a lot to be said for the traditional Meath style of giving long, quick ball to a full forward line with a big target man on the edge of the square – given Paul Conroy’s prowess close to goal last season, maybe it is time to ‘settle’ on a few basics.
Defensively, Galway were reasonably solid with Gary Sice at centre back probably their best player – he was one of the few men in maroon to deliver decent long ball deep into the attacking zone – while Finian Hanley, Conor Costello and Gary O’Donnell also kept things tight.
For more, read this week’s Connacht Tribune.
Date Published: 23-Jan-2013
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